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Shipping & Returns

Shipping

Shipping is calculated by weight at checkout.

Shipping costs up to 2kg:

Royal Mail Standard (3-5 business days): £3.00

Royal Mail Tracked (2-3 business days): £4.74

Shipping costs 2kg and over:

Royal Mail Tracked: £8.50

For International orders excluding United States and Canada please contact us via info@auralitelondon.com to arrange shipping and calculation of costs.

Free UK delivery on orders over £70.00

Auralite London is not liable for parcels that go missing or are delayed due to incorrect shipping details. It is your responsibility to ensure the details provided are correct before checkout.

Returns

We are happy to refund your products within 30 days of purchase. To qualify for a full refund, send your items back to us in new condition and we will refund your original payment method within 7 working days.

 

Unfortunately we are unable to accommodate a refund if it appears your products have been used or if the candles have not been burned correctly and in line with our candle care guidelines. Please ensure the candle care guidelines are read thoroughly upon purchasing to ensure you receive the best candle experience. We do not take responsibility for return costs and the initial postage costs will not be refunded.

 

For any further information please email us via: info@auralitelondon.com 

How to return your items

Step One: Send an email to info@auralitelondon.com to tell us why you would like to return your items.

Step Two: We will provide returns instructions including an address for you to return your items to.

Step Three: We will refund your items to your original payment method in line with our Returns Policy.

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