Frequently Asked Questions
What are my delivery options?
Postage is calculated by weight at checkout:
Orders over £70.00 qualify for free UK delivery
UK Standard Delivery via Royal Mail (3-5 business days): £3.00 up to 2 kg
UK Tracked Delivery via Royal Mail: (2-3 business days): £4.74 up to 2kg
Orders over 2kg via Royal Mail: £8.50
For all international orders (Excluding United States and Canada) contact us via firstname.lastname@example.org
See also our Delivery Policy for more information.
What is your return policy?
We are happy to issue a refund within 30 days of purchase. Please read our returns policy to see if you qualify for a refund and how to process this.
Wooden wicks are more sustainable, cleaner to burn, with little to no soot production and don't produce any harmful smoke when extinguished. With cotton wicks, you will often see the tip mushroom or bloom as they develop a carbon build up which produces black smoke. With wooden wicks they have a small amount of ash build up which is easily removed when the candle is extinguished and the wick trimmed. Our wicks are sourced from an eco conscious environmentally friendly company who uses a percentage of each sale to plant more trees. The trees used for the wicks come from their own plantation.
Why wooden wicks?
Are your essential fragrance oils safe?
We do a thorough check of all of our oils to ensure there are no life threatening, harmful substances in the ingredients. All of our products containing these oils go through a vetting and testing process especially when combining different essential oils to ensure the combinations are compatible and unharmful to anyone when they are diffused or burned. They are safe to burn around pets, children and throughout pregnancy. We pride ourselves on producing something which is safe for everyone and CLP compliant.
Do I take my crystals out of the candle?
For candles infused with carefully selected cleansed crystals, these can be left in and will sink to the bottom as the candle burns however if you prefer to remove them, allow the candle to reach full melt pool, extinguish, then use a spoon to remove the crystals, careful not to burn yourself. Otherwise these can be removed at the end once the candle is finished. Please see our crystal care tips page for more information.
Are the crystals ethically sourced?
All of our products containing genuine crystals are sourced from fair trade, ethical suppliers who to our knowledge ensure all parties involved from crystal extraction right through to reaching our headquarters is well looked after, protected and treated fairly and in accordance to mining and fair trade laws.